How long does it take to get my order?
If the item is listed as “in stock” on our site, the item will be dispatched within 48 hours. Depending on where you are located around Australia, once dispatched it can take anywhere between 1-3 business days for metro areas and 4-9 business days for regional areas.
What is your return policy?
We have a 30 day return policy. If the item is returned within 30 days in its original packaging with no damage to any internal or external components, a full refund (minus shipping cost) will be supplied. The return shipping must be paid by the consumer
I cannot complete my order.
In case you’re experiencing any kind of technical issues when submitting your order please don’t worry. Our website is completely secure so any details you’re worried about will be protected. In the meantime, you can contact customer service who will be more than happy to complete your order for you. Just contact us at: firstname.lastname@example.org or give us a call on 0420 901 404
Can I call someone about my delivery or order?
Of course. We are available during business hours on 0420 901 404 and will be happy to help. If you’d like to discuss the actual delivery with our couriers, please give Hunter Express a call on 02 9780 4099
I started assembling my order, but there appears to be a piece missing
We do our absolute best to ensure that all items are packed correctly and safely. Unfortunately, due to a potential influx of orders, sometimes items are left out. Whilst it doesn’t happen regularly – if you do happen to notice that something has been left out, please don’t hesitate to give us a call as soon as possible so that we can send you out the missing piece and you can get your order together.
Is it necessary to create an account to purchase goods?
No it is not necessary to create an account to purchase any items on our site
Do you offer discounts for one off purchases?
We do have sales, discounts and offers from time to time on our site, but generally our discount structure is based on bulk purchases and/or special projects. If you would like to place a bulk order or have a special project – please don’t hesitate to give us a call
Do you ship Australia wide?
Yes, we ship across Australia and internationally. Whilst we can’t ship on the website to overseas countries, give us a call if you need something shipped internationally.
What payment methods do you accept?
Our payment gateway is processed through PayPal, however this doesn’t mean you need a PayPal account to purchase. We also accept credit cards (which can be used through the PayPal payment gateway, without creating an account)
I don't have a PayPal account, can I still purchase?
Of course. Our payment gateway is through PayPal, but there is an option when you go to purchase that allows you to checkout as guest with a credit card
How much is delivery?
We use a flat rate delivery calculation, depending on your product. Please add your items to the cart and enter your address if required to get a delivery estimate. Most shipping costs range from between $25-$50 inc GST
I only partially received my order
Sometimes our couriers will split up deliveries due to available space on their trucks. This is obviously inconvenient but it does save a lot of time and money when transporting Australia wide. If you are expecting multiple packages, but have only partially received them, don’t fret. The rest are on their way. These can be tracked online at www.hunterexpress.com.au, or by giving us a call